Receptionist, Ivybridge

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Role Details

Location: Manadon & Ivybridge | Contract: Permanent | Hours: 40 hours per week | Shift pattern: Variable shift pattern to include some weekend work.

About the Practice

Woodlands Veterinary Group is a supportive, close‑knit team based in the vibrant coastal city of Plymouth. As an RCVS‑accredited Small Animal Hospital with multiple Outstanding awards, we pride ourselves on delivering exceptional patient and client care. Our collaborative culture, strong team ethos, and commitment to continuous development create an environment where everyone—clinical and non‑clinical—feels valued and empowered to contribute to the highest standards of service.

About CVS Vets

Joining a CVS Vets‑owned practice is more than starting a job—it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. With a network of over 500 practices and more than 8,000 devoted professionals, we focus on putting pets first.

About the Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist. Highly desirable; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.
• Must have own transport to move between sites if required.

Our Offer to You

• Salary aligned with the National Minimum Wage.
• Five weeks' annual leave (pro rata) per annum, plus bank holidays.
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
• Staff discount scheme on Veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• And more benefits as part of our commitment to help you feel recognised, supported and appreciated.

We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.