IT User Systems Support Analyst, Pontypridd

About Us

Sigma 3 (Kitchens) Ltd – Established in 1975, Sigma 3 is a leading manufacturer and retailer of quality kitchens & bedrooms with showrooms across Wales & England. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.

We are looking for a User & Systems IT Support Analyst to join the growing team; ideally you will have an IT background and a can-do personality.

Role

As a User & Systems IT Support Analyst, you must have superb communication and interpersonal skills coupled with a professional telephone manner. You must be able to work well in a team, be able to manage your own time effectively and able to pick up and learn new technologies quickly.

You will be the first point of contact for all IT queries across a wide range of IT disciplines. The role will involve configuring software and hardware and supporting the IT infrastructure relating to all of our locations, some travel to these locations will be expected and rotated weekend support may be required.

You will also be responsible for (but not limited to):

• 1st & 2nd Line hands on assistance with staff, IT Systems & IT equipment
• Technical telephone, remote and email support
• Log calls in the helpdesk call logging system
• Diagnose and troubleshoot both hardware and software issues
• Assist in any other general tasks that may arise

Requirements

• Driving Licence
• IT Background
• Technical knowledge of desktop and/or laptop repair and maintenance

• Experience of Windows 98 / Windows XP / Windows 7 / Windows 8 & Windows 10
• Experience in supporting iOS & Android business devices
• Experience in supporting video conferencing facilities
• Microsoft Office and the ability to support users on Excel, Word and Outlook (Office 2010 to Microsoft 365)
• Basic understanding of networking solutions TCP/IP, LAN, WAN.
• Excellent customer interaction with confident spoken and written English
• Experience in an IT support environment
• Logical approach to troubleshooting
• Fully versed in the installation of computer systems, networks and software also be able to analyse problems, develop solutions and repair software & hardware
• Crystal Reports Experience
• Basic Knowledge of Microsoft SQL Scripting (Desirable but not essential)
• Basic Knowledge of Microsoft Active Directory (Desirable but not essential)
• Basic Knowledge of Microsoft Server Environments (Desirable but not essential)

Rewards

• Salary of between £28,000-£32,000 + Weekend Support (Dependent upon experience)
• The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. We have exciting plans to take this well-established business to new levels.
• The opportunity to gain strong experience with a market leading name in South Wales.
• 20 days holiday rising to 25 with length of service
• Pension
• PHI (this is an incapacity benefit)
• Life insurance
• A discretionary performance related bonus based on business objectives and Company profitability
• Discounted gym membership