Income Recovery Officer, Gosport

We have an exciting opportunity for an Income Recovery Officer to join our busy offices based in Gosport on a temporary basis for 3 months with the possibility of an extension. We are looking for someone to start ASAP, working 37 hours per week, at £10.14 p/h. As the Income Recovery Officer, your main duties will include: Responsible for maximising rental income & minimising debt for approximately 130 temporary accommodation properties. To provide advice & support when needed to enable people to solve problems and cope to stay in their homes. Engaging with customers to understand their circumstances and identity the barriers that prevent them meeting their responsibilities as a tenant. This is a full time role based within the Housing Needs & Advice section at the Town Hall & working at home. There is a requirement to undertake home visits when the need arises to fully engage with customers.To be successful for this Income Recovery Officer post you will need to have: Has excellent listening skills and can use knowledge gained to fully understand customers' circumstances. Has experience of dealing with people in a challenging front line service. Has a general understanding of rental income collection and debt recovery. Is a strong verbal communicator who can provide clear and effective advice to the customer to ensure that they understand their responsibilities and the consequences of their decisions. You will also be required to liaise with other departments within the council and externally. Has clear written communication skills including the ability to record information accurately and write formal letters.121 Jobs is acting as an Employment Business in relation to this vacancy