Operations Coordinator, Portsmouth

About The INS Group

At The INS Group, we deliver intelligent infrastructure lifecycle solutions across telecoms, digital capture, drone operations, access management, validation, and specialist field services. We support major infrastructure and telecoms clients through a combination of operational expertise, intelligent systems, and technology-enabled delivery.

Our business is growing rapidly and we are now looking to strengthen our Operations team with two key appointments based at our Portsmouth office.

Our culture is built around accountability, collaboration, professionalism, customer service, and continuous improvement.

Job Title

Operations Coordinator

Reporting To

Operations Manager

Location

Portsmouth Office

Contract Type

Permanent – Full Time

Working Hours

40 hours per week Monday to Friday Office based

Salary

£25,000 – £28,000 per annum depending on experience

The Role

The INS Group is seeking a highly organised and customer‑focused Operations Coordinator to support the planning, coordination, and operational delivery of telecoms and infrastructure projects.

This is a fast‑paced operational coordination role that requires excellent communication skills, strong administrative capability, and the ability to work accurately under pressure and to tight deadlines.

The successful candidate will work closely with engineers, clients, suppliers, and internal operational teams to ensure projects are delivered efficiently, compliantly, and on schedule.

This role is similar to what many organisations would describe as an Operations Administrator or Operations Coordinator.

Key Responsibilities

• Coordinate daily operational activities across multiple projects and workstreams.
• Manage scheduling, planning, and allocation of engineers and operational resources.
• Liaise with clients, site providers, contractors, and engineers regarding access arrangements, project updates, and operational requirements.
• Prepare and issue project documentation including RAMS, schedules, calendar invites, reports, and client communications.
• Update and maintain operational systems, trackers, and databases accurately.
• Monitor project progress and elevate issues where necessary.
• Ensure operational records, notes, and communications are maintained to a high standard.
• Support the management of shared inboxes and high email volumes.
• Assist with compliance‑related administration and document control.
• Work collaboratively with colleagues across Operations, Validation, Finance, and Delivery teams.
• Support continuous improvement initiatives and operational process development.

Provide excellent customer service to both internal and external stakeholders.

Essential Skills & Experience

• Excellent written and verbal communication skills.
• Strong customer service and customer relationship skills.
• Highly organised with strong attention to detail.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Ability to work effectively under pressure and to tight deadlines.
• Good working knowledge of Microsoft 365 applications including Excel, Word, Outlook, and Teams.
• Strong administrative and coordination capability.
• Professional and confident telephone manner.
• Team player with a proactive and positive attitude.

Desirable Skills & Experience

• Previous experience within telecoms, infrastructure, engineering, construction, utilities, or field operations.
• Experience coordinating engineers or field‑based teams.
• Experience using scheduling or CRM systems.
• Knowledge of RAMS, permits, access coordination, or compliance administration.

What We Offer

• Competitive salary.
• Career development opportunities within a growing business.
• Supportive and collaborative working environment.
• Exposure to innovative technology‑led infrastructure projects.
• 28 days annual leave, inclusive of bank holidays unless otherwise stated.
• Company pension scheme.

Employment Terms

The successful candidate will be employed under a permanent contract of employment subject to:

• Successful completion of probationary period.
• Right to work in the UK.
• Satisfactory references.
• Compliance with company policies and procedures.
• Confidentiality and data protection obligations.

The INS Group is an equal opportunities employer and is committed to creating an inclusive working environment for all employees.

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