Problem / Incident Manager ITIL v3, Leyland

Problem / Incident Manager - Leyland An internationally-recognised leading marketing and technology solutions organisation is seeking a new Problem / Incident Manager to manage the major incident process for high-impact / major incidents. You will help to ensure that customer comms, triage, 3rd party escalations and service resolution are managed efficiently and quickly. While you won't be directly line managing a team, as our Problem / Incident Manager you will be responsible for the end-to-end incident and problem management process, with the ability to identify root cause, produce documentation and statistical reports, while developing relationships both internally and externally. The successful Problem / Incident Manager will have ITIL v3 experience (certified is a bonus) Demonstrable experience within a service management/major incidents environment Great verbal/written communication and ability to deal well with internal stakeholders as well as customers.If you are a Problem / Incident Manager looking for an exciting opportunity where you can implement your own team, as well as work with some very high profile names then APPLY NOW or contact ryan[at]applauseit[dt]oco[dot]uk Problem / Incident Manager - Leyland