PFI FM Service Delivery Manager – 3-Site Ops | Car Allowance, Pippin Street

PFI Service Delivery Manager

Stoke-on-Trent (3 sites)

• £48,000 - £50,000 basic salary
• £6,000 car allowance or hybrid/electric vehicle options
• 26 days holiday + bank holidays
• 6.5% employer pension contribution
• Private healthcare options
• Company sick pay scheme
• Enhanced family leave benefits
• Virtual GP & wellbeing support
• Training, development & career progression opportunities
• Comprehensive health & wellbeing package

• Full responsibility for hard and soft FM service delivery across 3 PFI sites in Stoke-on-Trent
• Managing on‑site teams including Facilities Support staff, cleaning teams and subcontractors
• Overseeing statutory compliance, health & safety, and contractor management across the sites
• Managing KPI and SLA performance to ensure contractual obligations are achieved and penalties avoided
• Managing reactive maintenance, PPMs, lifecycle and additional works
• Monitoring contract budgets, recharges and commercial performance
• Producing monthly operational and performance reports
• Building and maintaining strong relationships with clients, SPV representatives and stakeholders
• Leading regular site inspections, audits and compliance reviews
• Managing complaints, incidents and service improvement plans
• Supporting continuous improvement initiatives across the contract
• Attending client, partner and stakeholder meetings

• Previous experience within a PFI Facilities Management environment (essential)
• Experience managing both hard and soft services
• Strong commercial awareness and understanding of contract performance
• Experience managing KPIs, SLAs and budgets
• Excellent stakeholder and relationship management skills
• Healthcare, education or public sector FM experience preferred
• Strong knowledge of health & safety and statutory compliance
• Experience managing subcontractors and direct reports
• Excellent organisational and communication skills
• Full UK driving licence

The role will require an enhanced DBS check.