Security Control Room Operator - TA, Rochdale

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni‑channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people‑led, innovative and customer‑focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day‑to‑day objectives.

We are seeking an Assistant Security Controller, who will assist the Main Controller with the alarms and CCTV monitoring of all sites owned by JD Sports Fashion PLC. You must ensure that all alarms are dealt with expeditiously and key stakeholders are informed of incidents.

• Deal with alarm activations efficiently and update the relevant stakeholders
• Ensure that all procedures in relation to the ARC are followed and escalated where necessary
• Liaise with the Police/fire in relation to alarm activations
• Use technical knowledge to assist with intruder alarm setting and activations
• Update key holders and ensure checks are made to confirm identity
• Monitor CCTV in stores and report issues to the relevant manager
• Prepare and send nightly reports on issues
• Identify faults and escalate to Security Tech, recording the incident number
• Adhere to all company policies and ensure working within health and safety guidelines
• Carry out weekly checks as per the schedule
• Be professional and courteous at all times
• Undertake any other reasonable activities in line with the needs of the business
• Produce footage for the group as requested and ensure compliance with GDPR

• Experience of working to health and safety requirements
• Excellent computer literacy skills; all information is recorded on databases
• Ability to work under pressure in a busy environment
• Works well as part of a team; supportive of others and supplemental to the Duty Controller
• Communicates effectively, both written and orally
• Responds to issues quickly, positively in a fast‑paced and changing environment
• Experience working in the security industry / Alarm Receiving Centre is essential
• Pass the exam to the required standard once training completed

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.