Receptionist, Larkhill

Northumberland House Surgery in Kidderminster are looking to recruit a part-time Receptionist for their busy surgery serving 13800 patients in the Wyre Forest.

Main duties of the job

The job involves:

• working on the front reception desk dealing with patients,
• dealing with queries from the whole practice team as required,
• dealing with telephone queries
• fitting into a busy and professional reception team covering an array of patient focussed tasks.

About us

Experience in a healthcare setting is essential and knowledge of EMIS Clinical system very desirable and you must be able to demonstrate excellent customer service skills through previous roles.

The successful applicant will be required to work part time, 12 hours per week Wednesday, Thursday and Friday 2.30pm-6.30pm. Please do not apply if you are unable to commit to these shifts.

You will be required to provide holiday and absence cover for your colleagues by mutual agreement.

Salary will be dependent upon experience and you will be eligible for membership of the NHS Pension scheme and a uniform will be provided.

Job responsibilities

GENERAL DUTIES:

Arrange appointments with patients accurately and monitor flow of patients into consulting and treatment rooms when they attend the practice.

Monitor effectiveness of appointment system and report any problems or variations required.

Ensure that patients without appointments but who need urgent consultation are dealt with in a logical and non-disruptive manner.

Ensure correspondence, reports, results, etc, are filed in correct record.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure procedures are completed.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors.

Enter requests for home visits including all relevant information and where necessary refer to doctor on-call.

Action requests for ambulance transportation inline with practice protocol.

Ensuring all messages and relevant information are recorded for the doctors and Nurse Practitioners attention.

Following start and end-of-day procedure when called upon to do so

Any other duties requested at the discretion of the Practice Manager.

This job description is not intended to be an exhaustive list of duties but to give a guide of the objectives and responsibilities of the post. It will be reviewed with the postholder on an annual basis.

Person Specification Qualifications

• Experience in a GP Healthcare Setting
• Competent in EMIS Web Clinical System
• Professional Telephone Manner
• Good Team Player
• Experience of working in a Customer facing role
• Competent in Microsoft Office programmes
• GCSE or Equivalent in English Language at Grade C or above
• GCSE or Equivalent in Maths at Grade C or above
• Competent in email use and management
• Knowledge of Medical Terminology

Experience

• Experience in a GP Healthcare Setting
• Competent in EMIS Web Clinical System
• Professional Telephone Manner
• Good Team Player
• Experience of working in a Customer facing role
• Competent in Microsoft Office programmes
• GCSE or Equivalent in English Language at Grade C or above
• GCSE or Equivalent in Maths at Grade C or above
• Competent in email use and management
• Knowledge of Medical Terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.