Service Delivery Manager, West Midlands

T2M are currently working with an award-winning managed service provider who, off the back of another major contract win, are building out a new security‑cleared services team. This includes technical engineers across multiple levels alongside leadership and service management functions to support EUC, deskside, infrastructure and networking services.

A long-established provider of managed IT across both public and private sectors, the business has decades of experience and a reputation for reliability. They help clients work smarter and safer through IT service support, cloud infrastructure deployment, and the management of security, communications and more.

• Up to £55k.
• Permanent, Hybrid 1–2 days a week.
• Sponsorship will not be considered for this role.
• You must have active security clearance or be eligible for security clearance for this role.

You’ll be the person who keeps everything moving and joining, as the project kicks off you’ll have the perfect chance to shape the delivery from the outset.

You’ll be confident owning client relationships, acting as the bridge between technical teams and stakeholders, managing the service desk ticket backlog, ensuring services are delivered in line with SLAs and KPIs.

If you’re currently a Team Leader, Problem Manager, Major Incident Manager or Change Manager and you’re looking to take broader ownership of service performance and client relationships, this is a natural next move.

What can you expect?

A solid service function can make or break client relationships. If you’re looking to be part of a team where your impact is visible, valued, and directly tied to success, this role will tick all your boxes.

They’ve more than doubled their seat count in the last 6 months, another MOD contract win and a track record in delivery across midmarket and enterprise. Things are moving quickly, as will the responsibilities, promotional and personal development opportunities.

You’ll be someone that’s excited by new projects, digital transformation and service delivery at scale, with an environment that focuses on technical delivery, pace and family life. Socially the team plays football, sim racing, some keen runners and a passion for motorsports.

Please note

• Sponsorship will not be considered for this role.
• You must have active security clearance or be eligible for security clearance for this role.

T2M Resourcing is an equal opportunities employer.

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