Account Director (Direct Mail) - West Midlands - £70k to …

A leading print management company that delivers campaigns worldwide seeks an Account Director for a direct mail account of a renowned brand.

The role involves P & L responsibility and accountability for the retention and revenue development of all client accounts within the business.

The Account Director will promote and support business growth and foster a positive, proactive team environment.

Key responsibilities include:

• Leadership, encouragement, motivation, and delegation to ensure team success
• Ongoing team member development to meet KPIs
• Encouraging recognition and reward culture
• Regular updates to the client and production of performance reports
• Liaising with Finance to review budgets and implement necessary changes for profitability and stability
• Maintaining excellent client service and rapport
• Collaborating with colleagues to achieve group objectives

• Direct mail / mail fulfilment and postage account management experience
• Knowledge of UK & international postal services and products
• Good working knowledge of printing & mailing machinery capabilities
• Experience with Salesforce desirable; training will be provided
• Proficient in Microsoft Office (Excel, Outlook, Teams, Word)

• Strong communication skills with clients and colleagues
• Approachable, open, transparent, supportive
• Team player able to communicate at a high level and assist others in a common goal
• Attention to detail and confident in work
• Can‑do attitude; enthusiasm, motivation, good work ethic, flexibility, willingness to learn and take ownership