Caseworker/Line Manager, Sheffield

Business area - HO - Visas, Status and Information A Civil Service Pension with an employer contribution of 28.97% Additional roles within ICS and AG may become available over the next 12 months, or as the campaign progresses, so if you are interested in being a Caseworker / Line Manager in ICS and AG - PLEASE DO APPLY

Immigration and Citizenship Service (ICS) manages the UK’s immigration and identity systems. It oversees visa applications for visitors, workers, students, and those seeking to settle in the UK, as well as citizenship processes and resettlement services. ICS also issues British passports and maintains vital civil records, including births, marriages, and deaths.

Through secure and efficient services, it protects the UK’s borders, supports lawful migration, provides safe and legal routes for refugees, and ensures trusted identity and travel documentation for citizens and applicants.

Key Responsibilities

Your duties will include but will not be limited to:

• Providing accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources.
• Prioritising workloads in accordance with operational procedures to achieve targets and standards and updating systems accurately within agreed timeframes.
• Considering large amounts of information to fully inform the requirements of the role and to produce clear and correct outcomes.
• Conducting interviews to the required Home Office standard ensuring all information necessary is obtained.
• Using feedback from a variety of stakeholders to assist in identifying any learning and development to be fully efficient in the role.
• Demonstrating sensitivity, emotional resilience and understanding of the needs of vulnerable customers throughout the process.

If posted to a line management role you may also be required to:

• Lead a team to deliver a good customer service, whilst carrying out the required management functions to fully support the team.
• Be accountable for managing performance, attendance and conduct in line with HR policies.
• Manage the workflow of an operational team.

Training

You will receive full training and support to do the job.

Live Events

We are holding two events to share some hints and tips with you - Links to the events can be found in the job advert.

We are holding the events on the following dates and times:

Date: Tuesday 12th May 2026 at 13:00 – 14:00

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process. We will talk about writing a strong personal statement and how to get the best out of your interview.

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

• Able to review different sources of information to support sound decision‑making.
• Strong written and verbal communication skills, with the confidence to convey messages clearly and adapt communication style to different audiences and situations.
• Capable of balancing multiple responsibilities, managing time and priorities to meet deadlines.

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