Relief Worker, Ilford

Job Title

Relief Worker

Salary

£16.95 per hour

Working Hours

As and when required

Location

Chadwick House, RSI – London Homelessness Office, Ilford

Responsibilities

• Provide a high quality, customer‑oriented service and ensure all actions are customer‑led.
• Assist in housing management and service provision under the manager’s direction.
• Maintain and promote dignity for all individuals, improving their health and wellbeing in a safe environment.
• Foster effective communication with customers and colleagues, adapting to individual communication preferences.
• Encourage and enable customers to be as independent as possible in daily living skills and quality of life.
• Maintain accurate and up‑to‑date records promptly.
• Recognise signs of distress, assess risks, and inform the support team of concerns.
• Liaise with families, health and social care professionals, ensuring confidentiality.
• Perform general cleaning and security duties as required.
• Undertake training and development as required.

Essential Knowledge & Experience

• Experience working with diverse backgrounds and sectors of society.
• Compassionate, patient, reliable and empathetic.
• Customer‑focused with excellent written and verbal communication skills.
• Flexible and approachable with a positive attitude.
• Effective team player skilled at meeting business requirements.
• Basic literacy and numeracy skills.
• Understanding of safeguarding adults at risk procedures.
• Basic proficiency in Microsoft Office (Word, Excel) and willingness to learn organisational IT systems.

Desirable Qualifications

• Experience working in a care and support environment.
• Understanding of regulations and legislation within the housing and social care profession.
• Relevant qualification (e.g., NVQ or Diploma in Health and Social Care).

Additional Information

• May require traveling to other locations within the UK.
• Exposure to sensitive information; confidentiality must be maintained at all times.
• Flexible working across operational hours.
• Commitment to equal opportunities and promotion of non‑discriminatory practices.

About Us

Riverside is a leading UK not‑for‑profit social housing and regeneration organisation, owning or managing over 75,000 homes nationwide.

Diversity and Inclusion

Riverside values diversity, fosters an inclusive workplace, and is a Disability Confident Employer. A Guaranteed Interview Scheme is available for qualified applicants with a declared disability.

Our Values and Behaviours

Creating an inclusive environment for all customers and colleagues.