Receptionist, Lenham

We are looking for a reliable, motivated, and approachable Receptionist to join our friendly team. This key front‑facing role within the practice requires you to be the first point of contact for patients, providing excellent customer service and ensuring a smooth patient journey.

• Act as the first point of contact for patients and visitors, handling enquiries courteously, efficiently and confidentially.
• Welcome visitors, manage incoming calls, take accurate messages and appointment requests, and record details in the computer system.
• Process patient registrations and online access applications.
• Support daily practice operations by scanning, filing, and organizing documents; handle correspondence and send recall letters.
• Maintain reception and waiting areas, ensuring cleanliness, tidiness and adequate supplies.
• Relay verified test results to patients and advise on fees for non‑NHS services.
• Assist with patient complaints at first contact and refer to appropriate staff.
• Attend meetings, support colleagues, and mentor new reception staff.
• Ensure all visitors sign in and out of the visitors book and handle signed deliveries.
• Remind doctors of outstanding telephone calls or visits.
• Check email, tasks and workflows regularly and respond as required.
• Maintain strict confidentiality and escalated queries when necessary.
• Complete start‑of‑day/end‑of‑day checklists and hand over outstanding matters at shift end.
• Participate in appraisal processes and attend training events as required by the Practice Manager.
• Perform any other reasonable duties requested.

• Educated to GCSE level or equivalent.
• GCSEs (or equivalent) in English and Maths (grade C/4 or above).

• Experience working with the general public and handling administrative duties.
• Experience using telephones to manage enquiries.
• Experience working in a health‑care setting and with clinical systems (e.g. EMIS, SystmOne, Vision).
• Excellent verbal and written communication skills.
• Ability to work independently and take initiative.
• Flexible approach to supporting the team.

This post is subject to a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants must submit a disclosure to verify no previous criminal convictions.