Case Manager Lead, Somerset

Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for a Case Manager Lead on a 4 months contract with a possibility of an extension. Main purpose of post To undertake other duties as reasonable required. To participate in the out of hours emergency rota. Actively demonstrate the behaviours as detailed in the Councils' Behaviour Framework and confident to challenge others when required. Responsibilities Understanding of customer need Supporting customer self-serve Spotting opportunities for further enabling and self-serve Continuous improvement of processes and procedures Understand when to consult with others, including specialists Knowledge sharing Manage more complex cases and projects Develop tools, guidance notes and enable team to widen knowledge Wider knowledge of several areas of the business Building and presenting business intelligence Finding solutions and proposing options Experienced case manager in one or more areas of focus Promotes new ways of working Responsible for multiskilling the team Supports planned and reactive projects Likely to own most complex / impactful / risk cases Credible with senior internal and external stakeholders Trusted and highly autonomous Accountability for quality and quantity of work within the teamSkills/Qualifications Competent in the use of Microsoft Office. Principles of good customer service. Values and promotes equality and diversity Understand the principles of data protection. Demonstrates a range of management skills- able to deploy resources and staff, manage change and respond flexibly. Political sensitivity and commitment to public service ethos. Organised, conscientious, energy, drive, confident and assertive. Experience with working with elected members, or in a political environment. Knowledge and understanding of Health & Safety legislation and requirements. Excellent communication skills both written and oral, with a good telephone manner Good interpersonal skills. Flexibility and ability to multi-task. High level of accuracy and attention to detail. Ability to work under pressure. Problem solving & decision making. Team player. Persuasive and encouraging -adopting a coaching style to enable customers. Ability to lead, motivate, enthuse, inform and develop others to improve capability levels within the team. Ability to manage using objectives, targets, performance management, problem solving and project management. Numerate and analytical with the ability to interpret, analyse and extract relevant information from complex reports and translate these so they are capable of being understood by a wider range of people. Able to prepare and present reports on general and specific related matters to non-experts in a clear and comprehensible manner. Ability to interpret key data and identify trends Good general standard of education (minimum to GCSE standard or equivalent, including English and Mathematics) Evidence of continuing development of professional and management skills, e.g. through training, qualification and/or experience. Relevant professional qualification or experience. Qualified to degree level or equivalent. Membership of a professional body, where such a relevant body exists.To get more information about this role and how to apply please contact Aamina (phone number removed)