IT Support Technician, Southampton SO14 3FR

IT Support Technician

Southampton (travel across Hampshire required)

Salary Range: 22 – 26 (£26,023 - £29,471 per annum)

Full-time (37 hours)

Permanent contract

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

The Impact You'll Make

As a key member of our small, hands-on IT team, you support over 400 users across 40+ sites to stay connected and productive. By providing high-quality 1st and 2nd line support, you directly enable our staff to deliver vital services across offices, residential units, and remote locations.

You won’t just be "fixing PCs"; you’ll be managing hardware, software, and network connectivity, while gaining valuable exposure to systems administration and infrastructure projects in a complex multi-site environment.

What You’ll Be Doing

• Providing 1st and 2nd Line Support: Acting as the go-to contact for IT issues across multiple sites.
• Troubleshooting: Resolving hardware, software, network, and user-specific problems.
• Systems Configuration: Setting up and configuring devices, accounts, and systems to ensure a smooth onboarding for staff.
• Environment Management: Supporting Active Directory, Microsoft 365, and Google Workspace.
• Network Assistance: Helping to maintain connectivity, including WiFi, switches, and VPNs.
• Communication & Coordination: Managing support tickets and communicating progress clearly to users.
• Project Support: Assisting with broader IT improvements and small infrastructure projects.

Who We're Looking For

We are looking for a proactive problem-solver who thrives in a varied, fast-paced environment. You are someone who:

• Takes Ownership: You don’t just "log" tickets; you see issues through to a successful resolution.
• Stays Calm Under Pressure: You can navigate technical hurdles with a steady hand, even when things get busy.
• Is a Continuous Learner: You have a genuine appetite to develop your skills across networking, VPNs, and cloud systems.
• Communicates with Clarity: You have the "soft skills" to translate technical jargon into helpful advice for non-technical colleagues.

Essential Qualities and Skills

• Technical Experience: Demonstrable experience in an IT support role (1st or 2nd line), with a strong track record in troubleshooting hardware, software, and user issues.
• Systems Knowledge: Proficiency in supporting Active Directory, Microsoft 365, and Google Workspace environments.
• Networking Fundamentals: A solid grasp of networking basics, including IP, DNS, and DHCP.
• Operational Skills: Ability to manage workload and work independently while maintaining a high standard of user communication.
• Travel: A full UK driving license and a willingness to travel to different sites and residential services as required.

What we can offer you

• 25 days annual leave rising to 30 days + bank holidays
• Flexible working options
• Option to buy additional annual leave
• Training and development opportunities
• Employee Assistance Programme (wellbeing, financial and personal support)
• Cycle to Work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

How to Apply:

To apply, please send your CV & cover letter explaining why you would be suitable for the position.

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

Closing Date: Friday 10th April 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.

Job Types: Full-time, Permanent

Pay: £26,023.00-£29,471.00 per year

Benefits:

• Additional leave
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme

Licence/Certification:

• Driving Licence (required)

Work Location: In person