General Manager - SO15 1QE, Southampton

Pay Rate: Up to £45,000 OTE

Hours: 45-50 per week (hours are negotiable)

Role: Full Time General Manager

Commencement Date: June 2026

Location: Unit R08, Mezzanine Food Level, West Quay Shopping Centre, Southampton SO15 1QE

At Maki & Ramen Southampton, we’re all about bold flavours, good vibes, and unforgettable dining experiences. From steaming bowls of rich ramen to beautifully crafted sushi, we bring a taste of Japan to the UK in a way that’s fresh, exciting, and full of personality.

We don’t just serve food, we create moments. Whether it’s a quick lunch, a team dinner, or a celebration, our focus is on delivering exceptional, personalised experiences that keep our guests coming back for more.

If you love great food, high energy, and being part of something growing fast, you’ll fit right in.

You will be responsible for:

• Oversee daily restaurant operations
• Lead, train, and motivate a high-performing team
• Deliver outstanding customer service standards
• Manage P&L, costs, and profitability
• Drive sales through local marketing and partnerships
• Ensure compliance with health & safety and food hygiene standards
• Manage stock, suppliers, and labour costs
• Create a positive and energetic work environment

What we are looking for:

• Proven experience as a General Manager or senior manager in hospitality
• Strong leadership and team development skills
• Commercial mindset with a focus on sales and profitability
• Excellent organisational and problem-solving abilities
• Passion for food, ideally with interest in Japanese cuisine
• Ability to thrive in a fast-paced environment

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

Benefits:

• Discounted or free food
• Employee discount
• Sick pay
• Store discount

Experience:

• Restaurant management: 1 year+ (required)
• Hospitality: 1 year (required)
• Customer service: 1 year (required)

Licence/Certification:

• Food Safety Level 2 (preferred)
• Food Allergen Training (preferred)
• Personal Licence Holder (preferred)

Job Type: Full-Time

Work Location: SO15 1QE