Trades Contract Controller - Repairs& Maintenance Operations, South East

TRADES CONTRACT CONTROLLER - REPAIRS & MAINTENANCE OPERATIONS
SOCIAL HOUSING / PROPERTY SERVICES

Salary: 40,000 - 55,000 inc Performance Incentive + Benefits

Location: Commutable from Bedfordshire, Buckinghamshire, Northamptonshire, Hertfordshire, Cambridgeshire, North London, Middlesex/ Northern Home Counties

Operational Control. Scheduling. Productivity. Commercial Awareness.

This is not a standard scheduling role.

It is not purely administrative.
It is not a passive coordination position.
It is not suited to individuals who simply process jobs and escalate problems.

This is an operational control role positioned at the centre of a fast-moving repairs and maintenance operation where productivity, workflow management, and commercial awareness directly impact performance.

Our client is seeking an experienced, confident, and highly organised Trades Contract Controller to help drive operational efficiency across responsive repairs and maintenance contracts within the social housing sector.

The Business

Our client is a fast-growing, privately owned property services business delivering responsive repairs, maintenance, disrepair, voids, and planned works contracts across the UK.

The business operates in a high-volume environment where:

• 
  Pace matters
  Responsiveness matters
  Productivity matters
  Commercial control matters

This is a business that values operational capability, accountability, and practical problem-solving.

There is strong leadership visibility throughout the organisation and a genuine focus on improving operational performance through better systems, stronger people, and tighter operational control.

The Opportunity

The Trades Contract Controller role sits at the heart of daily operational delivery.

You will play a key role in ensuring that field-based operatives remain productive, jobs are progressing correctly, operational issues are identified early, and workflow remains controlled throughout the day.

You will work closely with:
Contract Managers
Schedulers
Supervisors
Operational teams
Field-based operatives

This is a role for someone who enjoys being in the middle of the operation and who thrives in fast-paced environments where priorities can change quickly.

The successful individual will combine:
Strong coordination capability
Commercial awareness
Operational confidence
Excellent communication skills
Calmness under pressure

The Role

Responsibilities will include:
Monitoring live operational workflow across repairs and maintenance contracts
Managing and controlling operative productivity throughout the day
Liaising directly with field-based operatives regarding job progress, delays, and operational issues
Identifying scheduling inefficiencies and helping improve workflow planning
Monitoring jobs that are overrunning or creating cost exposure
Supporting operational performance against SLAs and KPIs
Working closely with schedulers and contract managers to maintain service delivery standards
Ensuring jobs are allocated effectively based on location, skillset, priority, and operational demand
Escalating operational risks and service issues appropriately
Maintaining accurate operational data and system updates

This role requires individuals who can think operationally and commercially at the same time.

You will need to:
Stay organised under pressure
Prioritise quickly
Communicate confidently
Challenge issues when required
Keep the operation moving

The Ideal Background

We are particularly interested in individuals who understand fast-paced operational environments and who can demonstrate strong workflow coordination capability.

Relevant backgrounds may include:
Repairs & maintenance
Property services
Social housing
Facilities management
Trades operations
Logistics / transport planning
Service delivery coordination
Workforce planning
Engineering service operations

The ideal candidate

Candidates with previous trade exposure or practical operational understanding will be highly advantageous.

This may include individuals who have previously worked within:
Plumbing
Electrical
Carpentry
Multi-trade repairs
Gas servicing & maintenance
Reactive maintenance
Property repairs
Void property works
Building maintenance
Facilities maintenance
Social housing maintenance operations

We are particularly interested in individuals who:
Previously worked "on the tools"
Have managed operatives or subcontractors
Understand repairs workflows, productivity, and operational pressures
Have progressed from trade-based or operational roles into coordination, scheduling, or control-based positions

Examples may include:
Repairs Controllers
Trades Controllers
Service Delivery Controllers
Maintenance Coordinators
Scheduling Controllers
Workforce Planners
Reactive Maintenance Coordinators
Operational Controllers
Logistics or Planning Coordinators within field-service environments

Equally, individuals from logistics or operational scheduling environments with strong workforce planning capability and experience coordinating mobile operational teams will also be considered.

What We Are Looking For

This role requires more than administration.

We are looking for individuals with:
Confidence and operational presence
Strong communication skills
Commercial awareness
Good judgement under pressure
Energy and pace
Strong organisational capability
Attention to detail
The ability to challenge constructively when required

This role would particularly suit ambitious, high-potential individuals looking to progress within a growing operational business.

The Environment

This is a visible operational role within a business that is continuing to grow.

The environment is:
Fast-paced
Delivery-focused
Operationally intensive
Commercially aware
Team-oriented

People who succeed here tend to be:
Practical
Proactive
Solutions-focused
Resilient
Comfortable taking ownership

What's on Offer

• Salary: 40,000 - 55,000
  Performance-related incentive opportunity
  Pension
  23 days holiday plus bank holidays
  Long-term progression opportunities within a growing business
  Exposure to senior operational leadership
  Opportunity to build a long-term career within a highly active operational environment

Why Apply?

This is an opportunity to join a growing business where operational performance genuinely matters.

The role offers:
Responsibility
Visibility
Progression potential
Exposure to senior operational decision-making
The opportunity to become a key part of a growing operational structure

If you are an organised, commercially aware operational professional who enjoys pace, responsibility, and keeping operations under control - we would like to hear from you.