Field Service Technician, Stoke-on-Trent

A leading international technology business that offers ongoing training, career progression and excellent support for professional development is seeking a technically minded Field Service Technician who enjoys solving problems and delivering first-class customer service in the field.

Working as part of a mobile service team, you’ll provide installation, maintenance and technical support for office technology equipment across customer sites throughout the Midlands.

The role : Field Service Engineer - Business Technology

Midlands Region | £27,500 plus Company Vehicle and Benefits including 25 Days Holiday + BH, Enhanced Pension Scheme, Life assurance, and more ! This would suit someone based in Stoke-on- Trent and the surrounding areas including Stafford, Crewe and Uttoxeter

What you’ll be doing:

• Carrying out installation, servicing and repair of hardware devices
• Diagnosing faults and resolving technical issues within agreed service levels
• Supporting customers with operational queries and preventative maintenance advice
• Managing parts stock and maintaining accurate service records
• Liaising closely with the service desk to update call progress and completion details
• Delivering end user guidance and support
• Escalating complex faults when required

What we’re looking for:

• Previous experience supporting technical hardware products
• Strong fault-finding and troubleshooting skills
• Good understanding of connecting equipment within customer IT environments
• Comfortable working independently in a field-based environment
• IT literate, including Microsoft Office
• Full UK driving licence and flexibility to travel across the Midlands

Additional Information:

• Monday to Friday role with occasional overtime available
• Field-based across the Midlands region. Areas covered may include Derby, Nottingham, Birmingham, Manchester, Wales and surrounding locations depending on business needs
• Candidates with transferable experience from wider IT hardware or technical support environments are also encouraged to apply.
• Full training will be provided and once trained on the products, you will be out in the field using your knowledge of MFPs and/ or Printers.

If you are looking for a long-term opportunity with training, stability and genuine progression potential with a leading brand, apply today.