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Ward Clerk, Stoke-on-Trent

Ward Clerk, Stoke-on-Trent
Description
Detailed job description and main responsibilities
  • Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements.


  • Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence.


  • Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient.


  • Demonstrate a telephone manner conducive to good customer care, dealing the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log.


  • Knowledge of the Hospital computer system, gained from experience and training.


  • Keyboard skills.


  • Knowledge of Trust policy relating to patient confidentiality, data protection and computer access.


  • Knowledge of the principles of good customer care.


  • There will be requirement to exercise judgement when dealing with enquiries with the need to analyse and resolve problems and issues raised.


  • The post holder will prioritise and plan workload and organise own time, adjust clinic times as necessary.


  • Arranging tests and x-rays as instructed by the medical and nursing team.


  • Preparation of medical notes for all patients admitted to the ward.


  • To have the dexterity and accuracy required for keyboard skills.


  • Responsible for displaying good customer care skills in communicating with patients daily.


  • Follow departmental policies and procedures.


  • The post holder will be guided by standard operating procedures.


  • The post holder will work without direct supervision.


  • Uses computer for a substantial proportion of working time.

Person specification

Skills

Essential criteria
  • IT Proficiency - experience using databases, electronic systems, Microsoft office
  • Communication - Excellent verbal and telephone skills for handling patient, visitor and staff inquires
  • Organisational skills - strong administrative skills


Qualifications

Desirable criteria
  • previous administrative or clerical experience


Important information about your application
  1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
  2. References - please ensure you provide email addresses for all referees for the last three years of employment.
  3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
  4. Flexible working will be considered in line with Trust policies
  5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
  6. We work with'trac.jobs'to support out recruitment process. If you have any queries regarding this please read this
Highlights
  • Job position
    Ward Clerk
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Ward Clerk has been posted in the Stoke-on-Trent Administrative & Support category on Locanto.

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