Medical Secretary, Stoke-on-Trent

Detailed job description and main responsibilities

Key Areas/Tasks

The post holder will be responsible for the day to day running of the service. The post holder will potentially have work delegated to them by the Operational Services Manager and will be responsible for their own time management and ensure that they are correctly prioritising their workload. The post holder will need to be able to work well under pressure and concentrate in a busy work environment.

The post holder will have contact with other members of the secretarial and admin teams, and the clinic team, including Consultants. The ability to communicate effectively with different members of the multidisciplinary team is essential.

The post holder will demonstrate good leadership skills, to enable them to improve and support the team and the service.

The post holder will be responsible for ensuring that accurate, typed, correspondence is sent to patients and other medical professionals within a timely manner and filed in the correct manner. The post holder will ensure that the clinical capacity is utilised by contacting patients to attend outpatient appointments. The post holder will also be responsible for the opening and distribution of post to the clinical team and actioning this where appropriate.

A large proportion of this role will be computer based working; there may be occasions where the post holder will have to deliver notes etc. to other clinical areas.

The post holder will ensure systems are in place to deliver a high standard of communication to build and maintain good working relationships.

Person specification

Essential Qualifications

Essential criteria

• Good general education to include GCSE English or equivalent
• Secretarial and/or clerical experience.

Desirable criteria

• RSA 3 word processing or equivalent

Knowledge, Skills, Training and Experience

Essential criteria

• Secretarial and/or clerical experience.
• Audio typewriting skills
• Knowledge of Microsoft Office package.

Desirable criteria

• 2 years'experience working in an acute hospital setting
• Knowledge of the hospital systems
• Knowledge of medical terminology
• Previous administration duties in a health care setting

Personal Qualities

Essential criteria

• Able to use own initiative
• Ability to work as part of a team.
• Good communication skills
• Ability to work in a demanding, pressurised environment
• Ability to manage large volumes of work with very fast turnaround
• Ability to work with confidential information
• Reliability.

Important information about your application

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
6. We work with'trac.jobs'to support out recruitment process. If you have any queries regarding this please read this