Medical Secretary, Stoke-on-Trent

Detailed job description and main responsibilities

The Breast Medical Secretary/Waiting List Officer plays a pivotal role in supporting the efficient operation of the Breast Services Department. This post combines administrative expertise with patient-focused coordination to ensure timely and effective care delivery. The postholder will be responsible for providing high-quality secretarial support to the breast care clinical team, while also managing and maintaining accurate waiting lists in line with national and local targets.

The postholder will act as a key liaison between patients, consultants, specialist nurses, and other healthcare professionals, ensuring that all administrative processes, from appointment scheduling to waiting list management are handled with accuracy, efficiency, and empathy. With a strong focus on patient experience and service delivery, this role is essential in supporting timely access to care, maintaining compliance with national targets, and upholding the highest standards of confidentiality and professionalism.

Person specification

Qualifications

Essential criteria

• 5 GCSE's (or equivalent) A-C, including English&Maths (2)

Desirable criteria

• Experience and/or higher level qualifications in customer/patient services (2)

Experience

Essential criteria

• Proficient in the use of Microsoft office: Word, Excel, access and Power-point
• Previous waiting list management experience

Desirable criteria

• Knowledge of Trust IT systems

Important information about your application

1. All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
2. References - please ensure you provide email addresses for all referees for the last three years of employment.
3. We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
4. Flexible working will be considered in line with Trust policies
5. New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
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