Administration Assistant, Urmston

To provide an efficient and effective administrative service within the Trafford Extended Service Team to carry out all administrative tasks in relation to the role. This includes answering telephone calls to patients, relatives and various clinical staff and professionals to provide an efficient mental health service whilst carrying out a variety of administrative tasks as directed by your Line Manager.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Previous applicants do not need to apply.

• Provide admin support to the clinical team in relation to clinical correspondence.
• Dealing with all incoming referrals to the service.
• Dealing with all incoming and outgoing mail, processing, distributing and responding within limits.
• Ensure sufficient stocks of stationery are available to meet the needs of the team without resorting to stockpiling.
• Co-ordinate and facilitate the dissemination of information to and from the team.
• Dealing efficiently, precisely and courteously with telephone callers.
• Maintaining filing systems that are appropriate to the needs of the service.
• Maintain client records for data input onto health and social services computer systems.
• Maintain records of referrals and discharges for statistical purposes and enter onto PARIS computerised system accurately and timely.
• Scan all appropriate documentation to update patient records.
• Recording messages accurately for all team members.
• Typing of correspondence, amending the format and grammar as necessary within the PARIS computerised system.
• Develop an understanding of the patient record system (PARIS) and have responsibility for maintaining data quality.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.