Housing Income Officer, Gloucestershire

About the role

Contract:12-Months Fixed-Term
Workstyle:Roaming - a mix of homeworking, office, and customer home visits
Operational base:Gloucestershire
Closing date:Thursday 4 June

Are you an experienced income specialist ready to hit the ground running?

We're looking for someone who knows the ropes when it comes to income recovery, tenancy sustainment, and supporting customers through complex financial challenges. If you're confident in your knowledge of housing law, benefits, and court processes - and you're passionate about making a difference - this could be the role for you.

At Bromford, we believe in homes that enable people to thrive. As an income management officer, you'll be a key part of that mission - supporting customers to manage their rent, maximise their income, and stay securely housed.

What you'll be doing:

• Managing a defined patch of customer accounts, with a focus on early intervention and sustainable outcomes
• Providing tailored advice on benefits, budgeting, and income maximisation
• Taking proactive steps to recover rent arrears and meet performance targets
• Preparing and presenting cases in court, with confidence in legal processes and documentation
• Using data and insight to inform your approach and continuously improve results
• Working closely with colleagues across housing, support, and external agencies
• Supporting vulnerable customers with empathy and professionalism, even in challenging situations

What we're looking for:

• Proven experience in income recovery or tenancy sustainment within social housing
• A confident communicator who can work autonomously and solve problems effectively, using tenacity, a fair but firm approach, and empathy
• Someone who's target-driven but always customer-focused
• A self-starter who thrives in a fast-paced, mobile role
• Knowledge of welfare benefits, housing legislation, and court procedures
• Comfortable using housing systems and Microsoft tools, with a strong eye for detail and data accuracy
• A full UK driving licence is essential, as this is a roaming role involving home working, office, and home visits
• Able to complete an enhanced DBS check

You'll need the confidence to make sound decisions, manage challenging conversations, and support customers to improve their financial wellbeing.

Why join us?

This is a chance to join a supportive, high-performing team where your skills will be valued and your impact will be visible. You'll be working in a role that's both challenging and rewarding - helping people stay in their homes and take control of their finances.

We're a values-led organisation that puts people first - both our customers and our colleagues. If you're looking for a role where you can make a real difference, we'd love to hear from you.

Closing Date:Thursday 4 June 2026. Interviews will take place at our office in Tewkesbury.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

What we offer

Flexible and hybrid working; many roles support working across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Generous holiday, occupational sick pay and paid family leave

Annual allowance of£500 to spend on benefits of your choosing, including healthcare plans, dental care, gym membership and much more

Attractive career development opportunities

The Values

• Innovation

We are creative and fearless in our work.

• Accountability

We take ownership of our work and lead from the front.

• Teamwork

We collaborate widely and build supportive environments.

About us

We're Bromford Flagship LiveWest (BFL) , a place-based affordable housing provider supporting almost 300,000 customers across the southwest, central and east of England.

Our purpose is simple and honest: we invest in homes and relationships so that people can thrive. As the UK's largest provider of new affordable homes, we deliver over 3,000 new homes each year-helping to meet growing demand and build stronger communities.

Why our work matters
The need for safe, affordable housing has never been greater. Rising costs, growing inequality and increasing homelessness are making it harder for people to buy or rent a home. Strong housing associations like BFL play a vital role in providing quality homes and creating opportunities for a better future.

Through place-based working, our teams build progress from the ground up. You'll find us at the heart of the communities we serve-strengthening neighbourhood relationships, responding quickly to changing needs and planning for the long term.

We're also a place where people can grow. We give our colleagues the tools and opportunities to build meaningful careers, develop future-ready skills and perform at their best, all within a supportive and inclusive culture guided by our values.

We're a place for people determined to make a difference.

Bromford Flagship LiveWest. A place to make your own.

Our commitment to equality, diversity and inclusion

We're proud to be recognised as aGreat Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud"Disability Confident"(Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.