Medical Secretary, Stroud GL5 2HZ

Job summary

This role is offered on a permanent basis. The hours are part-time, 22.5 hours per week.

We are looking for a Medical Secretary to work in our Community Mental Health Team to support a Consultant and their medical team.

Relevant secretarial experience is essential as the environment is fast paced requiring a broad knowledge of medical terminology, RSA III/OCR III Word Processing/Typing and digital/audio typing experience or equivalent. You will work as part of a committed supportive team and be able to deal confidently and professionally

You should have a friendly, positive, problem-solving approach, be self-motivated, willing to learn and enjoy using your own initiative, within the remit of the post. You will need to be an excellent team player with the ability to adapt to various tasks according to service needs. As well as good verbal, written and numerical skills, you must be able to prioritise and organise your own workload well, and be able to work effectively and efficiently.

Main duties of the job

To provide a full confidential, administrative, and secretarial service to a Consultant and their medical team.

To work as a member of the secretarial team ensuring deadlines are met and adequate secretarial cover is provided

To project the professional image of the business through demonstrating excellent customer care in all activities.

The qualification, training&experience requirements for the role are underlined in the Job Description/Person Specification.

About us

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Job description

Job responsibilities

To be the first point of contact for the Consultant and their Medical Team. Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when urgent action may be required by the Consultant or Medical Team.

To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.

To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community.

To adopt a constantly flexible approach to ensure that all Consultant objectives are completed efficiently and within given timescales.

To co-ordinate the provision of meetings, as needed to support multi-agency working.

To ensure all documentation/records are made available in advance of clinics as required.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit description
Job responsibilities

To be the first point of contact for the Consultant and their Medical Team. Managing enquiries from patients, carers and professionals; providing non-clinical help and advice; and utilising experience and knowledge to identify when urgent action may be required by the Consultant or Medical Team.

To respond sensitively to patients, showing empathy and recognising that they may sometimes be distressed or upset. The post holder has direct contact with relatives and carers and needs to demonstrate tact and diplomacy.

To plan and organise clinics in order to meet fluctuations in capacity and demand. This will involve patients being seen in the community.

To adopt a constantly flexible approach to ensure that all Consultant objectives are completed efficiently and within given timescales.

To co-ordinate the provision of meetings, as needed to support multi-agency working.

To ensure all documentation/records are made available in advance of clinics as required.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit Specification

Qualifications

Essential

City&Guilds Level 3 Diploma for Medical Secretaries or OCR/RSA Level 3 or equivalentGCSE level grade C education or equivalent/ Good literacy and numeracy skillsNVQ Level 3 in administration or equivalent.Experience

Essential

Proven Medical Secretarial experiencePrevious experience of working in the NHSExperience of unsupervised administrative work in a busy office environmentPrevious experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook to a high level.
Person Specification
Qualifications

Essential

City&Guilds Level 3 Diploma for Medical Secretaries or OCR/RSA Level 3 or equivalentGCSE level grade C education or equivalent/ Good literacy and numeracy skillsNVQ Level 3 in administration or equivalent.Experience

Essential

Proven Medical Secretarial experiencePrevious experience of working in the NHSExperience of unsupervised administrative work in a busy office environmentPrevious experience of using software packages such as Microsoft Office i.e. Word, Excel, PowerPoint, Outlook to a high level.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Health and Care NHS Foundation Trust
Address

Weavers Croft

Field Road

Stroud

GL5 2HZ

Employer's website