Head Receptionist, East Midlands

Role: Head Receptionist

Location: Easipetcare, Derby

Contract: Full-Time, Maternity Cover (12 months)

Easipetcare is a small animal practice located in Derby and is ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London, and the Peak District National Park is nearby. We have a supportive and friendly team of 1 Vet, 3 RVNs, 1 SVN, 1 VCA and 3 receptionists, and we are passionate about providing the best standard of care to both pets and clients. The practice includes 4 consult rooms, a separate cattery, kennel and isolation wards, a dedicated X‑ray and ultrasound rooms, a large theatre and preparation room, and an in‑house laboratory.

As Head Receptionist you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients. You’ll provide day‑to‑day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.

• Proven experience in a customer‑facing role, ideally within a veterinary or healthcare setting
• Experience supporting, mentoring, or supervising colleagues
• Strong communication and interpersonal skills
• The ability to manage priorities and remain calm in a busy environment
• A proactive, solutions‑focused approach to improving client experience

• A leadership role with responsibility for shaping client experience and team performance
• Clear career pathways with progression opportunities into client care management or practice leadership roles
• Ongoing learning and development to support leadership and professional growth
• A collaborative, values‑led culture focused on care, community, and continuous improvement

• 6.6 weeks' annual leave
• Additional annual leave for your birthday, added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts and cashback with hundreds of participating retailers