Head Receptionist, East Midlands

Location: Easipetcare, Derby

Contract: Full-Time, Maternity Cover (12 months)

Easipetcare is a small animal practice located in Derby. We are ISFM accredited. The practice has excellent transport links, including the M1 and a direct train to London and we also have the lovely Peak District National Park nearby.

We have a supportive and friendly team of 1 Vet, 3 RVNs, 1 SVN and 1 VCA, and 3 receptionists. Our team is passionate about providing the best standard of care to both pet and client. We have yearly team building days. We're also linked to Cats Protection, StreetVet, and donate unused pet food.

Derby is a large established practice with 4 consult rooms, separate cattery, kennel and isolation wards, a dedicated x-ray and ultrasound room, large theatre and prep room, and an in-house laboratory.

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

As Head Receptionist, you will lead the client care team within the practice, ensuring consistently high standards of service and a positive experience for clients and patients.

You’ll provide day-to-day leadership and support to reception colleagues, help manage workflows and performance, and work closely with the wider practice leadership team to continuously improve the client journey and support practice initiatives.

• Proven experience in a customer-facing role, ideally within a veterinary or healthcare setting
• Experience supporting, mentoring, or supervising colleagues
• Strong communication and interpersonal skills
• The ability to manage priorities and remain calm in a busy environment
• A proactive, solutions-focused approach to improving client experience

• 6.6 weeks annual leave
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £28,000 DOE