IT Support Technician, Morriston

Job Title: IT Support Technician

Location: Swansea

Reports To: Head of IT

Overview of Position: We are seeking a reliable and proactive IT Support Technician to join our team. The successful candidate will be responsible for supporting day-to-day IT operations across multiple office locations, ensuring systems, networks, and hardware are maintained to a high standard.

This role requires travel between offices; therefore, a full driving licence and access to a car are essential.

Key Deliverables:

• Administration and maintenance of Active Directory (user accounts, group policies, permissions, security groups, etc.)
• Administration of Microsoft 365 / Office 365 (user setup, mailbox management, licensing, troubleshooting, SharePoint/Teams support)
• Network troubleshooting, including diagnosing connectivity issues, resolving hardware and configuration problems, and liaising with third-party providers where necessary
• Installation, configuration, and deployment of IT hardware, including desktops, laptops, printers, networking equipment, and peripherals
• Providing on-site and remote technical support to staff
• Maintaining IT documentation and asset records
• Assisting with system upgrades, patches, and security updates
• Proactively identify recurring and systemic issues across the business, implement permanent and scalable solutions, and ensure these are consistently rolled out and embedded throughout the firm.
• Work alongside the IT Manager to assess current organisational structures and processes, putting forward recommendations to streamline operations and ensure alignment with the firm’s anticipated growth and strategic objectives.
• Ensure appropriate departmental cover, recognising the small team structure and maintaining continuity of service.
• Demonstrate flexibility in the role, including carrying out system updates, maintenance, and repairs during periods of staff absence or outside normal working hours where required.

Minimum Skills, Knowledge & Abilities Required

A knowledge of:

• Active Directory administration
• Microsoft 365 / Office 365 administration
• Network troubleshooting
• IT hardware installation and configuration
• Full UK driving licence
• Access to a car and willingness to travel between office locations
• Strong problem-solving skills
• Good communication skills and a customer-focused approach
• Ability to work independently and manage workload effectively

Education and Experience Required

• IT related qualification or two years of relevant experience

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Flexitime
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Ability to commute/relocate:

• Swansea SA7 9LA: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Please confirm your salary expectations/requirements?

Experience:

• IT support: 2 years (preferred)

Work Location: In person