Depot Support Officer, SN2

Job Purpose: To maintain a high standard of service to all Customers/Clients in relation to ensuring access and egress to Waterside Depot of residents, businesses and staff with particular regard to undertaking relevant traffic safety measures. Key Accountabilities: 1. Control public (residents and businesses) and staff access to the premises, checking identity cards where required. 2. Dealing with and managing the safe flow of traffic and parking at Waterside Depot. 3. Deal with staff and members of the public in a professional manner compatible with Council policy on customer care, handling difficult situations with tact and diplomacy. 4. Assist with checks on public and staff circulation and operating areas and report deficiencies to the appropriate officers. 5. Carry out site patrols and static duties as directed. 6. Assist with emergency and evacuation procedures. 7. Patrol internal car parks to ??. 8. Deploy as member of a Traffic Safety Team as required. 9. Provide assistance to the Enforcement Team as required. 10. Provide assistance to Depot Operations function as required. 11. Undertake other duties that can be accommodated within the grading level of the post 12. The Traffic Safety Team is responsible for co-ordinating the safe access, circulation and egress of visitors to the Household Waste Recycling Centre, within Waterside Depot and staff to the remainder of the Depot. Knowledge and Experience: Minimum: * GCSE Grade C or above or equivalent in English Language or proven ability to read and understand working instructions and accurately complete documentation Preferred: * Driving Licence * Previous Security or Stewarding/Marshalling experience * First Aid at Work qualification * Previous customer related (face to face) experience Working Environment: * Internal and External works * Working in unpleasant conditions