Helpdesk & Reactive Co-ordinator Trainee, Wilnecote B77 4RP

GECON Group Ltd looking for a Helpdesk & Reactive Co-ordinator junior to join our team based at our office in Tamworth on a permanent basis. This is a part time role working 16-20 hours per week leading to a full time position 32-40 hours per week within 6 months

The Helpdesk & Reactive Co-ordinator carries out the role according to onsite processes and procedures. The position ensures that we are able to meet contractual obligations whilst simultaneously providing an excellent service to our customers.

The Helpdesk & Reactive Co-ordinator must be able to deal with customers and clients at all levels. The post holder must have effective communication skills to liaise with the customer and be able to work well under pressure.

What will you deliver?

• Take and log Helpdesk Calls
• Assigning Reactive tasks to Engineers or sub-contractors.
• Logging jobs that come through via email on a daily basis.
• Monitoring reactive jobs on a daily basis ensuring first responses are met.
• Assist in the ongoing management of the Simpro CAFM system ensuring it is up to date and correct at all times.
• Support chase through and completion of outstanding jobs, ensuring notes are up to date and first responses are met including sub-contractors.
• Ensuring compliance of all works documentation.
• Carry out other reasonable duties within capability.

Who are you?

• Awareness of Confidentiality.
• Demonstrate good team working.
• Sound organisational/co-ordination skills.
• Good interpersonal skills & telephone manner.
• Proficient use of Microsoft Office applications including Word, Excel and Outlook.
• Flexible approach to working.
• Reliable.

Job Types: Part-time, Zero hours contract

Pay: £10.00-£22.73 per hour

Expected hours: 16 – 20 per week

Work Location: In person