Receptionist, Fazeley

Midlands Partnership NHS Foundation Trust

Receptionist

The closing date is 04 June 2026

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• Midlands Partnership University NHS Foundation Trust
• North Staffordshire Combined Healthcare NHS Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.
• Staffordshire and Stoke-on-Trent Integrated Care Board

We currently have an exciting opportunity for a receptionist to join our teams based at Wilnecote Health Centre in Tamworth, which provides a range of Children and Young People services under one roof.

You will be responsible for providing confidential and efficient receptionist support to the services at Wilnecote Health Centre. As part of the role, you will be expected to follow instructions, prioritise your workload and demonstrate initiative in order to fulfil the requirements of the post. You will receive support, guidance and supervision to work in a fast‑paced environment and work within prescribed parameters.

Excellent interpersonal and communication skills are essential plus an ability to deal with sensitive phone calls and be a key member of the team.

Main duties of the job

The post holder will be part of the Children's and Families Care Group.

This is a post that requires the post holder to work closely with multi-disciplinary teams and agencies in supporting access to the service in a variety of ways.

The post holder will work with Administration colleagues to ensure that processes are streamlined and therefore increasing capacity in the locality teams.

About us

Come and work with us at our award‑winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non‑clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Job responsibilities

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Please see the attached job description and person specification for the main duties and requirements of the role.

Person Specification Qualifications and Training

• RSA Stage II Word Processing / Text Processing or equivalent
• ECDL/CLAIT IT qualification or equivalent
• English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2

Experience

• Microsoft Office Applications: Word/Outlook/Excel
• Previous administrative experience
• Evidence of/willingness to undertake training relevant to the post.
• Experience of dealing with confidential information.
• Ability to communicate both verbally and writing in an effective way with people from a variety of backgrounds and different ages.
• Excellent organisational skills
• Use of RiO
• Administrative experience of working in services for children
• Ability to learn and take initiative once trained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust