Housing Apprentice, Telford

Job IntroductionHousing Apprentice – Build a career that makes a real differenceLocation: Various locations across our Retirement Living SchemesSalary: £10.58 per hourContract Type: Apprenticeship, 2 year fixed-term contractAt Housing Plus Group, We Create Places People Are Proud to Call Home.Are you a great communicator with a passion for helping people and staying organised? Do you want to kick-start your career in a supportive environment where no two days are the same? Join us as a Housing Apprentice and become part of a team that makes a real difference!As a Housing Apprentice, you’ll be right at the heart of our operations—supporting teams, engaging with customers, and gaining hands-on experience in a busy and friendly office environment. You’ll play a vital role in helping our services run smoothly and efficiently while working towards a nationally recognised qualification.What you’ll do:Deliver excellent customer service, answering queries with professionalism and empathySupport key administrative tasks, such as appointment booking, data entry, and document handlingHelp manage tenancy support services, assisting with lettings, rent queries, and resident requestsUse IT systems to maintain accurate records and ensure efficient communicationLearn how to guide people through debt relief options, grant applications, and financial planningWork collaboratively with colleagues and partners to improve service deliveryWhat you’ll gain:A Level 3 Housing and Property QualificationOn the job training and real-world experience with guidance from experienced professionalsPractical skills in administration, communication, and customer careCareer development and progression opportunitiesA warm, inclusive team that values your growth and inputWhat we’re looking for:GCSE’s Grade 4 and above in English and Maths, or the equivalent is essentialStrong communication and people skillsThe ability to stay organised and on top of tasksConfidence using computers, smartphones, and digital systemsA friendly, proactive mindset and a passion for supporting othersA commitment to regular attendance and personal developmentFull UK driving licence or willingness to work towards obtaining oneWe can offer youA comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.About UsWe’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.The way we work is shaped by three simple behaviours:Own it – make it happenImprove it - move things forward.Live it – show understanding and compassionWe’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.Our Inclusive Culture:The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.Ready to Build Your Future?Apply now and learn skills that matter — with people who value who you are and what you bring.If you need any supporting submitting your application, please email ing date: 5th JuneAssessment Centre: 16th JulyInterview dates: 21st July to 23rd JulyApplications may close early based on business requirements.Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.Housing ApprenticeSalary £10.58Frequency AnnualJob Reference hpg/TP/751/633Contract Type ApprenticeshipClosing Date 5 June, 2026Job Category Retirement LivingBusiness Unit Care and SupportLocation Telford, United KingdomPosted on 22 May, 2026 #J-18808-Ljbffr