Import Service Team Operator, Bradford

Working in the UK Import Service Team, based at our Bradford logistics centre, and responsible for the administration and management of import clearances for shipments arriving in the UK from our European Road Freight network. The Import Service Team co‑ordinates all aspects of customs clearance and the recovery of taxes paid, liaising with a variety of internal and external stakeholders.

The role also extends to post‑clearance activities, as well as invoicing associated with customs clearance. The team forms part of a wider business area which is also responsible for brokerage activities and Smart border clearances into the EU; crossover with roles within the wider department can be expected where appropriate.

Your primary responsibilities will include, but are not limited to:

• Collating and verification of customs clearance instructions.
• Liaising with internal and external stakeholders to enable the smooth flow of shipments within our network.
• Contacting UK importing companies via email or phone call to obtain data required for UK import clearance.
• Processing of inbound movements and the associated clearance instructions.
• Verification of customs authority and maintenance of records of customs authorities granted to us.
• Issuing invoices and contacting associated parties to ensure the recovery of customs debt and prompt payment of invoices.
• Controlling the release of shipments pending payment and reviewing customs documents to ensure correct clearances and debts are incurred.
• Responding to invoice queries from external stakeholders via telephone and email.
• Updating and maintaining internal databases and passing required details to the Customs division via an IT ticket system.
• Performing administration tasks associated with customs procedures and tax recovery.
• Periodically, you will be required to cross‑train and cover the tasks of other team members to ensure a smooth workflow.