Receptionist, Bradford

Job Summary

We are looking for a part time receptionist to undertake a wide range of reception duties and provide general support to the multidisciplinary team.

Previous applicants need not apply.

About Us

We are a large training practice with teams comprising of clinical and non‑clinical staff, with the experience and knowledge to support the Practice.

Equality and Diversity

We support the equality and diversity, and rights of patients, carers, and colleagues.

Job Details

Posted on: 20 December 2024

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part‑time

Reference number: A1399-24-0053

Locations

195 Girlington Road, Girlington, Bradford, BD8 9PB

Allerton Health Centre, Bell Dean Road, Allerton, Bradford, BD15 7WA

Job Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e‑requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with callers’ requests appropriately.
• Front desk duties, including correct procedure for arriving patients.
• Handle prescription requests.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Read code data on SystmOne.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information.
• Input data into patients’ healthcare records as necessary.
• Direct requests for information (e.g., SAR, insurance/solicitors letters and DVLA forms) to the Medical Secretary.
• Manage all queries efficiently.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.

Person SpecificationPersonal Qualities

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.
• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.

Qualifications

• Educated to GCSE level or equivalent.

Desirable Qualifications

• GCSE Mathematics & English (C or above).
• AMSPAR Receptionists Qualification.
• NVQ Level 2 in Health and Social Care.

Experience

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a health care setting.
• SystmOne experience.

Skills

• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of Microsoft Office and Outlook packages.
• Effective time management (planning & organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving & analytical skills.
• Ability to follow policy and procedure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for disclosure will be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Manor Medical Practice

195 Girlington Road, Girlington, Bradford, BD8 9PB

Employer's website: #J-18808-Ljbffr