Home Ownership Officer, West London

A local authority in London are seeking an experienced Home Ownership / Right to Buy Officer to join their team on an initial 6-month contract, with strong potential for extension.

This is a hands-on role supporting a high-pressure service, where you'll be responsible for managing Right to Buy applications end-to-end and helping to reduce a significant backlog. You'll ensure cases are progressed in line with statutory timeframes, handle complex queries, and confidently manage challenging conversations with residents.

Working within a small team, you'll play a key role in stabilising service delivery, sharing knowledge, and building effective relationships with internal teams to drive applications through to completion.

Key requirements:

• Strong experience managing RTB applications end-to-end
• Confident working in a high-volume, fast-paced environment
• Ability to handle complex cases and difficult customer conversations
• Experience within a local authority or social housing setting

Additional details:

• Initial 6-month contract (likely to extend)
• Hybrid working - approx. 2 days in the office (more initially beneficial)

If this role sounds like a good fit, please get in touch or apply with your CV for more details.

Happy to talk through the role in more detail.