Receptionist, Watford

Bridgewater Surgeries are looking to recruit a reliable, professional and patient-focused GP Receptionist to join our busy and friendly team.

This role is for 30 hours per week, worked over 5 days, with a mixture of morning and afternoon shifts. Shifts are 6 hours long, with:

• AM shifts starting at 7:00am
• PM shifts starting at 1:00pm

The role will involve working across all 4 practice sites

This is a busy and fast-paced position with a significant amount of telephone work. The successful candidate will need to be confident managing a high volume of calls while also dealing with patient enquiries at reception and completing administrative duties.

• Have excellent communication and customer service skills
• Be calm, organised and able to multitask
• Work well within a team environment
• Understand the importance of confidentiality and professionalism
• Previous GP or NHS experience is desirable but not essential

• 5 weeks annual leave plus bank holidays
• Occupational sick pay after qualifying period
• Training and support provided

• Answering a high volume of patient telephone calls
• Booking and managing appointments
• Greeting and assisting patients at reception
• Processing patient enquiries and administrative tasks
• Working closely with clinical and administrative teams
• Maintaining confidentiality and professionalism at all times

Bridgewater Surgeries is a large, busy GP practice with 4 sites located across Watford.

We are a friendly teaching practice providing care to over 36,500 patients, supported by a team of enthusiastic, multidisciplinary and support staff.

We are looking for a Medical Receptionist with initiative, drive, strong interpersonal skills and good administrative and IT skills to join our team and help us continue delivering high-quality patient care.

Job summary:

Receive, assist and direct patients inperson or via phone in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Ensure that enquiries from patients areefficiently handled

Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone

Job responsibilities:

• Processappointment requests from patients by telephone and in person.
• Provide generalassistance to the practice team and project a positive and friendly imageto patients and other visitors, either in person or via the telephone
• Handling repeatprescriptions
• Deal withvisits requests ensuring they are entered on computer with the patientrecords

• To have athorough knowledge of all practice procedures.
• To work inaccordance of written protocols
• Pulling/filingnotes as necessary
• Photocopying as requested
• Dealing with post

• Clear and stock roomsafter surgeries
• Ensure buildingsecurity and have thorough knowledge of doors/windows/alarm.
• Any other tasksallocated by managers

• Excellent interpersonal skills
• Team player
• GCSE grade C or above
• Full training will be given to applicants with relevant transferable skills

• Previous experience working in a GP Practice
• Knowledge of SystmOne clinical system

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.