Receptionist, Watford

We are looking to recruit a friendly, organised and reliable Receptionist to join our Team at Colne House in Watford. This role is a key point of contact for service users, carers, visitors and professionals, supporting the smooth and safe running of the service. You will provide a professional and welcoming reception service, manage telephone and face‑to‑face enquiries, book and amend room bookings and ensure patient information is handled accurately and confidentially. Working closely with clinical and administrative colleagues, you will contribute to a calm, supportive environment for people accessing mental health services. You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. You will have a proactive approach in ensuring that the reception area is fit for purpose. Duties will include: answering the telephone and transferring calls to various departments where appropriate, welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face‑to‑face, supporting clinic flow and administrative processes, reporting maintenance and cleaning issues to the Help desk and keeping accurate and up‑to‑date maintenance logs, acting as a Fire Warden and being responsible for keeping the Reception and clinical area clean, tidy and organised. Other duties would include ordering and dealing with deliveries of stationery, booking all Clinical and meeting rooms for Staff working in the building for which training will be given, working closely with other members of the Reception Team to ensure a smooth and effective Reception Service, managing and keeping updated the room booking system at Colne House, reporting and keeping logs of all maintenance issues including IT and telephone issues, assisting the area site manager in the day‑to‑day running of services within the building, keeping health and safety, security, fire and water regulation records up to date, managing appointments and clinics where necessary, managing the daily post, ensuring that stationery stocks are kept up to date and ordered in a timely fashion, keeping the reception and clinic rooms clean, tidy and organised, dealing with deliveries, and potentially assisting at other locations in the event of sickness or holidays. The post holder will develop good working relationships with managers and colleagues within Colne House and other staff across the Hertfordshire Partnership University NHS Foundation Trust and outside agencies, communicate with service users/carers where the subject of the conversation may require handling of sensitive and/or contentious information, effectively use communication skills and manage constructively any barriers to communication, use judgement and initiative to ensure that calls, messages and/or queries are dealt with efficiently and timely, chase actions, outputs and outcomes, handle queries from colleagues and others connected with the services, keep data/information systems up to date and store information correctly and safely, and maintain filing systems including archive filing.

• Experience in office based customer service/reception roles
• Good all‑round knowledge of Microsoft Office packages
• Experience in a mental health setting