1st Line Technical Support, Southend-on-Sea SS2 6UN

Job Purpose:

Centryflow Technologies is the recently formed technology arm of the Centryflow Group of companies. We are tech team behind the award winning ‘Renaissance’ system.

We're entering a hugely exciting phase as we prepare to launch Centryflow, the next generation low code/no code platform designed to disrupt the PIM and DAM landscape and we are looking for a smart, enthusiastic and reliable 1st Line Support professional to help us on that journey.

This isn’t just a helpdesk role, it’s a hands-on, high-impact position that blends client support, product testing and day-to-day technical support for our internal systems. You’ll be one of the first to get your hands on our new Centryflow software and help shape how it’s used by our clients by creating clear support documentation and user guides.

If you’re the kind of person who’s curious about how things work, enjoys solving problems and feels a sense of satisfaction when something just clicks for someone else, you’ll thrive here.

Key Responsibilities:

– Act as the first point of contact for technical support queries from our clients (via help desk tickets, video calls or direct communication).

– Troubleshoot, triage and escalate issues where appropriate while ensuring clients feel heard and supported.

– Test new product features and releases for bugs, usability and consistency, feeding findings back to the development team.

– Assist in writing clear, user friendly product usage instructions and support documentation.

– Maintain and support internal systems including workstations (primarily Mac OS), servers, software and general IT infrastructure.

– Carry out server and workstation patching, upgrades and regular maintenance.

– Perform basic administration tasks such as, invoicing support, archiving and reporting.

– Manage software licensing and configuration across teams.

– Contribute ideas for improving product functionality and internal support processes.

– Collaborate with the wider Centryflow team on product insights, customer feedback and process refinement.

Required Qualifications and Skills:

– A genuine interest in computers, software and technology.

– Strong problem solving skills with a logical, methodical approach.

– Confident and clear communicator – comfortable engaging with clients face-to-face, over video calls and through written communication.

– Good working knowledge of Apple Mac OS.

– Organised, dependable and able to manage multiple tasks without letting things slip.

Desirable Skills (but not essential):

– Experience in a helpdesk or support role.

– Understanding of DAM and PIM platforms and/or SaaS software.

– Experience of Linux operating systems.

What You’ll Get:

The chance to be part of something from the beginning and make a real difference.

A collaborative and open environment where your ideas will be welcomed.

The opportunity to grow your skillset across support, systems, product and operations.

Early access to cutting-edge PIM and DAM technology Centryflow and a key role in testing
and improving it.

If you’re the kind of person who likes making things work better and making people’s days easier while you’re at it, then we’d love to hear from you.

Job Type: Full-time

Pay: £29,000.00-£32,000.00 per year

Benefits:

• Company pension

Work Location: In person