Clinical Services Receptionist, Yorkletts

Primarily this role involves dealing with patient enquiries over the telephone and face‑to‑face. Booking appointments for in‑house clinics and ensuring the smooth day‑to‑day running of all clinics. Managing the day‑to‑day running of the busy services by ensuring that all referrals are actioned and booked into available clinics. Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day. Managing the appointment screen and filling any empty/cancellation slots wherever possible. Preparing the clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day. Sending reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner. Assisting patients with tubing and maintenance of hearing aids where possible. Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician. Retrieving information from the E‑Referral booking system, booking appointments for a number of clinics and downloading referral letters. Taking delivery of various items of stock and storing them in the fridges or appropriate secure environment. Managing any patient‑related tasks forwarded to the clinical services reception team by clinicians. Working with various clinical IT databases. Monitoring the clinical services team email inbox to ensure that any incoming referrals to in‑house clinics are actioned promptly. Acting on ad‑hoc tasks and helping with projects set by the Clinical Services Manager to meet the needs of the ever‑changing NHS initiatives. Pulling and filing notes for patients seen within our cataract service over the weekend. Moving equipment to facilitate clinics. Collecting the post each morning and afternoon. Being familiar with Whitstable Medical Practice protocols and taking part in their regular updating. Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to:

• Understand and fulfil safeguarding responsibilities
• Maintain safeguarding training requirements
• Identify and expand safeguarding concerns in accordance with Practice policy