Library Assistant, Middlewich

An exciting opportunity has become available to work at Middlewich library, a busy community library that provides a quality and diverse range of services for its customers. This position is for 0.33 FTE (12.5 hours) per week worked over a two-week timetable.

Week 1: Thursday: 10:00–18:00, Saturday: 9:30–13:00

Week 2: Thursday: 10:00–18:00, Friday: 10:00–17:00

As a key front-facing member of the library team, you will be the first point of contact for customers, providing friendly support in person, by phone and by email. You'll assess customer needs, resolve enquiries at first contact wherever possible, and direct users to the right information or services. You will operate key library systems, including stock circulation and ICT tools, ensuring records remain accurate and up to date. Day‑to‑day duties include counter work, handling payments in line with Council financial procedures, and carrying out routine administrative and stock tasks. You'll also support customers in accessing ICT facilities and assist in delivering community activities that promote cultural, educational and recreational engagement. In this role, you'll play an active part in maintaining a safe and secure library environment and will contribute ideas that help improve service delivery. Flexibility is essential, as you may occasionally be required to work at different locations across Cheshire East to support operational needs. This role is diverse with no one day the same.

• A friendly, confident approach with great customer‑facing communication skills.
• Strong basic IT skills and the ability to help customers with digital access.
• Accuracy when handling cash, payments and everyday transactions.
• A calm, professional manner when dealing with enquiries or challenges.
• Enthusiasm for supporting and delivering library events and activities.

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro‑rata for part‑time staff)
• Flexible working pattern - Enjoy a 37‑hour standard full‑time work week with the added perks of flexi‑time and hybrid/remote working arrangements where possible
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand‑new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three‑year lease
• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big‑ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off‑Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

For further information about the post please contact Tom Appleby on 01270 375295 or email .