Apprentice Medical Secretary, Birkenhead

Job summary

Microbiology is looking to recruit an enthusiastic and motivated Support Medical Secretary to join the team. The postholder will support the office administration and provide an efficient and effective referral service to the Microbiology team. The postholder acts as the first point of contact for staff and patient queries.

This vacancy is being advertised as an apprenticeship and as such the salary for the role if reflective of this. Those who currently hold and can evidence the essential qualifications need not apply. Your application will not be shortlisted if you hold the essential qualification(s).

Although English and Maths at level 2 is not required for the role, it is a requirement to complete theapprenticeship and need to be in place by the end of the apprenticeship. If you do not hold or cannot evidence English and Maths at level 2 then support will be provided for the successful applicant(s) as part of the Trust's apprenticeship offer

Main duties of the job

The post holder will be responsible for receiving and processing incoming calls and e-Referrals from the Microbiology Advice Line. You will provide administrative support to the Microbiology Consultants and their team, deputise in the Medical Secretary's absence, and undertake general office duties.

This post is an apprenticeship and has been matched to business admin level 3

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as"competent and caring staff"by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of£337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see Job overview&attached Job description for further information about the Apprentice Medical Secretary position available with WUTH.

For further information on the apprenticeship programme please speak to a member of the Vocational Development Team on 0151 482 7981

Job description
Job responsibilities

Please see Job overview&attached Job description for further information about the Apprentice Medical Secretary position available with WUTH.

For further information on the apprenticeship programme please speak to a member of the Vocational Development Team on 0151 482 7981

Person Specification

Qualifications, Specific Experience&Training

Essential

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role.

Desirable

• Previous administrative experience working with in the NHS or medical environment

Knowledge and Skills

Essential

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc

Desirable

• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Knowledge and Skills

Desirable

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.

Personal Attributes

Essential

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated

Person Specification
Qualifications, Specific Experience&Training

Essential

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role.

Desirable

• Previous administrative experience working with in the NHS or medical environment

Knowledge and Skills

Essential

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc

Desirable

• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Knowledge and Skills

Desirable

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.

Personal Attributes

Essential

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Wirral University Teaching Hospitals NHS Trust
Address

Arrowe Park hospital

Arrowe Park road

Wirral

CH49 5PE

United Kingdom

Employer's website