Receptionist, Wokingham

Receptionist / Administrator

Location: Stratum Clinic Wokingham

Contract Type: Permanent

Hours: 40 hours per week, shifts between 8:00am and 8:00pm, Monday to Saturday

Salary: £26,728

The Dermatology Partnership, part of Bupa Health Services, provides dermatology care. As Receptionist / Administrator, you will support the reception function, ensuring patients receive friendly, efficient and professional service.

• Check in patients, manage appointments (bookings, follow‑ups, cancellations) and ensure a smooth patient journey.
• Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
• Post letters, handle documentation, audit trails and consultant referral/charge sheets accurately.
• Assist doctors and nurses with administrative needs and respond to queries.
• Understand self‑funding/insured patient processes, take payments/deposits, process refunds and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation and end‑of‑day responsibilities.

• Experience of working in a high‑level customer‑facing environment is essential.
• A strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Able to commute to clinic (driver, walking distance or cycle) – minimal public transport.
• Excellent communication skills, both verbal and written.
• A collaborative team player who contributes positively to the environment.
• Strong organisational skills with attention to detail.
• Comfortable using IT systems and handling administrative tasks.
• A friendly, welcoming manner with a focus on creating a positive patient experience.

Our benefits are designed to support health and wellbeing, including flexible working, family‑friendly options and a global wellbeing programme.

• 25 days holiday, increasing with length of service, with the option to buy or sell.
• Bupa health insurance as a benefit in kind.
• Long Service rewards at milestones.
• Interest‑free annual travel loan for public transport.
• Early wage access up to 40% of earned wages via Wagestream.
• Competitive pension plans, parental leave options and access to specialised plans such as the Menopause plan.
• My Bupa Extras – discounts at retailers and a range of wellbeing tools.

Bupa is a Level 2 Disability Confident Employer and encourages applications from people with diverse backgrounds and experiences.

Job Area: Administration. Time Type: Full time.