Receptionist, Wokingham

Are you passionate about making pets a priority? Here at CVS, so are we!

We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Nine Mile Veterinary Hospital. Location: 177 Nine Mile Ride, Wokingham RG40 4JD. Contract: Permanent. Hours: 33. Shift Pattern: to be advised, covering five days a week, starting at 8 am or finishing at 7 pm, and 1 in 4 Saturday mornings.

About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK, encompassing veterinary practices, diagnostic laboratories, and an e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.

Day‑to‑day duties of the role will include:

• Answering phones and booking appointments
• Responding to queries via phone, in person, and email
• Registering new clients
• Completing insurance forms
• Dispensing medications
• Taking payments
• Providing a warm and welcoming experience to our clients arriving at the practice

What we’re looking for in our Veterinary Receptionist:

• Previous receptionist experience is essential; veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations
• An excellent communicator with strong empathy
• Excellent customer‑service skills and experience in dealing with members of the public
• A positive attitude and excellent teamwork skills
• Proficiency in Microsoft Office and other database management and operating systems

What we can offer you:

• Salary in line with the National Minimum Wage (as of 1 April 2025)
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
• Supportive and collaborative team environment
• Staff discount scheme on veterinary bills and products
• Employee Assistance Programme and access to over 400 Mental‑Health First‑Aiders
• And lots more!

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us. Job‑specific conditions and inclusivity

Unfortunately, we are unable to accept applications from candidates without the right to work in the UK, as we cannot provide visa sponsorship for this role. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, and where difference is celebrated and everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of the diverse communities we serve.