Service Desk Operator: SLA-Driven Support & Comms, Winnersh

Description

To communicate via telephone and email being both polite and helpful.
To effectively chase updates from suppliers and customers.
To manage and ensure completion of jobs within the given SLA.
To manage scheduled tasks and book in with the relevant suppliers and customers.
To run reports from the system when necessary.
Utilise the integrated software application and any other systems/applications deemed necessary to carry out the requirements of the job.
Other ad‑hoc duties, as required by your line manager.

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Highlights

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