Waiter/Waitress, Wolverhampton

Job Title

Waiter / Waitress (Part-Time)

Venue

Bank de León

Location

Wolverhampton City Centre

Reports to

Floor Manager / Duty Manager

Role Overview

As a Waiter/Waitress at Bank de León, you will play a key role in delivering a high-quality dining experience within a vibrant, Caribbean-inspired bar and restaurant setting. You will be responsible for providing attentive, friendly, and efficient table service while maintaining the venue’s premium atmosphere and service standards.

Key Responsibilities Guest Experience & Service

• Greet and seat guests with a warm and professional approach
• Take food and drink orders accurately and efficiently
• Serve food and beverages in a timely and presentable manner
• Create a welcoming, engaging atmosphere for all guests
• Build rapport with customers and ensure a positive dining experience

Food & Beverage Knowledge

• Maintain a strong understanding of the menu, including Caribbean dishes and drinks
• Make recommendations and upsell menu items, specials, and promotions
• Communicate clearly with the bar and kitchen teams to ensure order accuracy

Operations & Cleanliness

• Set up and clear tables efficiently
• Maintain the cleanliness and organisation of the floor area
• Assist with opening and closing duties
• Ensure all service areas meet hygiene and presentation standards

Teamwork & Communication

• Work closely with bar staff, kitchen staff, and management
• Support colleagues during busy periods
• Communicate effectively to ensure smooth and timely service

Compliance & Standards

• Follow all health & safety and food hygiene regulations
• Adhere to licensing laws and responsible service practices
• Maintain a professional appearance and attitude at all times

Skills & Requirements

• Strong customer service and communication skills
• Ability to work in a fast-paced environment
• Positive attitude and team-oriented mindset
• Reliable, punctual, and flexible (evenings & weekends required)

Desirable

• Previous hospitality or waiting experience
• Interest in food, drinks, and Caribbean culture

What We Offer

• Competitive hourly pay
• Staff training and development
• A fun, energetic working environment
• Opportunities for progression