Bar Staff, Wolverhampton

Job Title: Bar Staff (Part-Time)

Venue: Bank de León

Location: Wolverhampton City Centre

Reports to: Bar Manager / Duty Manager

Role Overview

As Bar Staff at Bank de León, you will be responsible for delivering high‑quality drinks and exceptional customer service in a vibrant, Caribbean‑inspired bar environment. You will help create a welcoming and energetic atmosphere while maintaining professional standards of service, presentation, and efficiency.

Key Responsibilities Customer Service & Guest Experience

• Greet customers warmly and create a friendly, inviting atmosphere.
• Take orders accurately and serve drinks promptly.
• Engage with guests and build positive relationships.
• Handle customer queries or complaints professionally.

Drinks Preparation & Service

• Prepare and serve a wide range of beverages, including cocktails, beers, wines, and non‑alcoholic drinks.
• Follow recipes and presentation standards for consistency.
• Maintain strong knowledge of the drinks menu, ingredients, and preparation methods.
• Upsell drinks, specials, and promotions to enhance the customer experience.

Bar Operations

• Ensure the bar is fully stocked with glassware, garnishes, and ingredients.
• Restock shelves and refrigerators as needed.
• Keep the bar clean, organised, and ready for service.
• Operate the till, handle cash and card payments, and provide accurate change.

Health, Safety & Compliance

• Follow all health and safety regulations and hygiene standards.
• Adhere to licensing laws and responsible alcohol service.
• Check identification for age verification when required.
• Monitor customer intoxication levels and act appropriately.

Teamwork & Communication

• Work closely with bar staff, floor staff, and management.
• Support colleagues during busy periods.
• Communicate effectively to ensure smooth and efficient service.

Skills & Requirements

• Strong customer service and communication skills.
• Ability to work in a fast‑paced environment.
• Positive attitude and team‑oriented mindset.
• Reliable, punctual, and flexible (evenings and weekends required).

Desirable

• Previous bar or hospitality experience.
• Cocktail‑making knowledge or willingness to learn.
• Interest in drinks, music, and Caribbean culture.

What We Offer

• Competitive hourly pay.
• Training and development opportunities.
• A fun, energetic working environment.
• Opportunities for progression within the team.