Patient Experience Volunteer - Whitehaven

Patient Experience Volunteer - Whitehaven

The closing date is 04 May 2026.

We are looking for Patient Experience Volunteers to join our team in Whitehaven. Gathering patient and/or carer feedback is a top priority for North Cumbria Integrated Care NHS Foundation Trust.

In this role you will support us to find out the views and opinions of people using our services – what we are doing well and what we could do better. You will assist in the completion of patient surveys using an iPad or paper survey to capture feedback from wards and departments across the Trust.

To be a volunteer you need to be over 18 years of age and living within the local Cumberland area.

Essential qualifications and attributes

• Ability to communicate with all groups of people
• Friendly, caring and approachable personality
• Helpful, patient and accommodating manner
• Sensitive, compassionate and tactful nature
• Able to work independently or as part of a team
• Can provide one morning or afternoon per week

Main duties of the job

• Speak to patients in the trust's inpatient ward and outpatient areas asking if they would like to give their feedback by completing the relevant survey
• Support patients to complete the relevant survey
• Collect completed surveys from inpatient wards and outpatient areas
• Review patient information displayed on inpatient wards and outpatient areas and remove out of date information

Person Specification Essential

• Customer service experience
• Good communication skills

Desirable

• Ability to work on own and part of a team
• Ability to work with all groups of people

Disclosure and Barring Service Check

A Standard DBS check will be required for this volunteering post. The DBS check is free of charge for volunteers.

Employer details

North Cumbria Integrated Care NHS Foundation Trust
West Cumberland Hospital
Homewood Road
Whitehaven
CA28 8JG