Junior IT Trainer, Manchester M22 4SN

About Us Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role

This is a development role suitable for someone at an early stage of their training or learning & development career. The Junior IT Trainer will support the design and delivery of IT systems training across the firm, gaining hands-on experience while being mentored by the Digital Learning Manager and wider training team.

Responsibilities

• Support the delivery of IT systems training (including Proclaim and other firm-wide applications) to new starters and existing staff.
• Assist with graduate and induction training programmes, particularly the IT systems elements.
• Deliver training sessions using existing materials, with increasing responsibility over time.
• Provide 1:1 or small group refresher training under guidance where additional support is required.
• Observe and co-facilitate training sessions to build confidence and delivery skills.
• Assist in the creation and updating of training materials, including guides, walkthroughs, videos, and quick reference documents.
• Support the development of engaging eLearning content using existing templates and tools.
• Review and update materials to reflect system changes, upgrades, or process updates.
• Help ensure learning resources are clear, accurate, and user-focused.
• Work closely with the Digital Learning Manager and IT Trainer to understand training priorities and upcoming system changes.
• Liaise with IT and other teams to build understanding of firm systems and processes.
• Gather learner feedback following training sessions and support evaluation activity.
• Maintain accurate training records, attendance, and compliance within the Learning Management System (LMS).
• Take part in regular development conversations, training, and mentoring to build training capability and technical knowledge.

Person Specification

Key Skills & Attributes

• Clear and confident communicator with a willingness to present and engage with groups.
• Ability to explain IT concepts in a simple, user-friendly way.
• Strong organisational skills with good attention to detail.
• Enthusiastic, proactive, and keen to learn.
• Comfortable working with both technical and non-technical colleagues.
• Interest in training, digital learning, or learning & development as a career path.
• Open to feedback and committed to continuous improvement.

Experience & Qualifications

• Previous experience delivering training is not essential.
• Experience supporting colleagues with IT systems, processes, or software (e.g. in a support, admin, or IT role) is desirable.
• Good working knowledge of Microsoft 365 applications (Outlook, Word, Excel, Teams) is essential.
• Experience using or supporting case management systems (Proclaim) is desirable but not required.
• Exposure to eLearning tools (e.g. Rise 360, Camtasia) is desirable but training will be provided.
• A qualification in training, education, or learning & development is desirable but not essential.

Salary & Hours

• Salary of £30,000 - £35,000, dependent on experience
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits Hybrid Working

3/2 hybrid working pattern after probation. 23 Days Holiday

Rising to 26 days, plus bank/public holidays. Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.