IT Support Engineer, York

Job Overview
IT Support Engineer – Education & Public Sector

Homeâbased | East Riding & East Yorkshire
Employer: The DMS Digital Group Ltd (HQ: Bolton)
Coverage area: Pocklington, Beverley, Driffield, York & surrounding areas

About Us

The DMS Digital Group Ltd provides specialist IT, education technology, audio visual, and cloudâbased CCTV and security solutions to schools and public sector organisations across the UK.

We work closely with schools, academies, colleges, and public sector clients to support digital transformation, safeguarding, and reliable dayâtoâday IT services.

This role is employed by The DMS Digital Group Ltd, with head office support from Bolton, but is homeâbased and focused on the East Riding and East Yorkshire region.

The Role

We are looking for an IT Support Engineer to provide onâsite and remote support to education and public sector clients across East Yorkshire.

You will support a mix of IT operations, classroom technology, cloudâbased CCTV and security systems, and digital transformation projects. This is a varied, handsâon role ideal for someone with school or MSP IT support experience who enjoys working directly with clients.

Key Responsibilities

• Provide onâsite and remote IT support to schools and public sector clients
• Support digital transformation projects, including:
• Cloudâbased CCTV and security systems (support, configuration, connectivity)
• Chromebook rollouts and Google Workspace environments
• School signâin and safeguarding systems
• Audio visual and classroom technology support
• Print and managed print solutions, including Papercut
• Troubleshoot hardware, software, network, and connectivity issues
• Install, configure, and support Chromebooks, laptops, desktops, and peripherals
• Support interactive displays, classroom AV, and associated systems
• Work with central service desk, projects, AV, and security teams
• Provide clear handovers and basic user guidance to school staff
• Maintain accurate job notes, documentation, and asset records

Required Experience & Skills

Essential

• Previous IT support experience (education or MSP strongly preferred)
• Experience supporting schools or public sector environments
• Working knowledge of Windows and/or ChromeOS
• Understanding of basic networking (IP addressing, switches, connectivity)
• Strong troubleshooting and customer service skills
• Full UK driving licence and willingness to travel locally

Desirable

• Experience with cloudâbased CCTV or IP security systems
• Chromebook deployment and Google Workspace experience
• Knowledge of Papercut or education print environments
• Experience supporting classroom AV or interactive displays
• Microsoft 365 experience

What We Offer

• Homeâbased role with regional responsibility
• Varied work across education and public sector clients
• Exposure to IT, AV, and security technologies
• Support from a central HQ team based in Bolton
• Training and professional development
• Competitive salary and benefits

Pay: £30,000.00-£35,000.00 per year

Work Location: Hybrid remote in York (North Yorkshire)