Supported Housing Officer, Shepton Mallet

Your role is to manage provision of sheltered housing accommodation for elderly residents across a number of properties in line with relevant legislation and regulations, and Abbeyfield?s mission and values. Job Description At Abbeyfield, we believe that great care starts with great people. We?re committed to providing the highest standards of accommodation to our residents and we?re always keen to hear from people who share our commitment to enhancing the lives of older people in the UK. From carers to house managers, activities coordinators to cooks, plus roles in our St Albans head office, Abbeyfield has a varied range of career options available. By working at Abbeyfield you?ll be joining a charity with more than 400 houses and over 7000 residents. But we?re also developing new homes throughout the UK with state of the art facilities. In return for your commitment, we offer a great pay and benefits package. This includes 29 days paid leave, (pro rata if part-time), including bank/public holidays, an occupational sick pay scheme, a pension scheme, plus shop and save discounts. We also offer great career prospects, from a comprehensive induction and a ?buddy? to get you started, to further opportunities to progress your career in our supported and sheltered housing operation, through development, to gain more experience in your role. Best of all, we?re a charity, meaning that the interests of our valued staff and residents sit at the heart of what we do, not shareholders. Description of the role You?ll have responsibility for groups of elderly residents, so you?ll be managing the provision of tenancy agreements, ensuring a positive accommodation experience in a safe living environment. And you?ll be developing and implementing local marketing activities to promote your Houses to secure a high reputation in the community, developing relationships with referral agencies and key partners working in social care. You will need to maximise rental income, by ensuring high occupancy levels, and any resident debt is minimised. Equally, you will need to control staff costs by effective management of staff budgets, rotas and timesheets. Additionally, you?ll need to have an eye on other property related costs, such as utilities and consumables, in line with budget. You will have experience of effectively managing staff. In each location you will have a small team of Housekeepers, Cooks and Generals Assistants reporting to you. In short, you?ll need to ensure that there are sufficient staff in the right places at the right time to ensure service provision. And you will also find the time to develop staff to optimise capability, performance and productivity. Finally, Compliance, Risk Management & Quality Assurance sit within your remit. So this involves ensuring that the Houses comply fully with all relevant regulations, internal Abbeyfield policies and processes, and that there is an effective internal audit programme to assure compliance. Our Ideal Candidate Naturally you?ll need to have experience working in a sheltered housing, health or social care environment. And ideally, an appropriate qualification in sheltered housing and or social care would be an advantage, together with an understanding of relevant Housing legislation, assured shorthold tenancy management and landlord and tenant obligations. You must be able to manage customer expectations, by balancing the needs of residents with business need. And preferably, you will have a good understanding of national health and social care strategies for older people. You?ll also have had experience managing budgets, particularly securing sustainable income and controlling costs. And given the team you?ll be managing across multiple sites, strong staff management skills are key. In short, you?ll know how to get the best from people. Finally, as you?d expect in a modern working environment, you will need to be computer literate, and proficient in the use of Microsoft Office (Outlook, Word, Excel). A full version of the job description can be found here. Note that this role requires an enhanced DBS check, to be renewed every 3 years. About the House or Home you?ll be working in Covering three Abbeyfield independent living houses; ideally the candidate will live in central location to the three houses - base location can be agreed. The location of the three Houses is set out below: Located close to the heart of Weston-Super-Mare, Abbeyfield House offers a total of 10 flats with ensuite facilities suitable for older people who are looking for security and companionship in later life. Abbeyfield House is ideally situated being just a five minute walk to the town centre and ten minute walk to the Grand Pier. Weston-Super-Mare has a wonderful seafront which residents enjoy in the summer months, taking advantage of the many attractions and restaurants. Our friendly and experienced staff team are encouraged to spend time and get to know our residents at our home, either by taking a stroll in our pretty garden in the warmer months or by taking part with them in our daily programme of planned activities such as cribbage, coffee mornings or lunch clubs! Our caring team of dedicated professionals are committed to creating a warm, happy and safe environment for our residents to meet their daily needs. Every team member has access to learning and development opportunities to gain new skills and qualifications. If you are looking to reach your potential and be part of a friendly, supportive team whilst enriching the lives of our wonderful residents, please do get in touch. For more information about Abbeyfield House in Weston-Super-Mare, please click here. Abbeyfield House Sherborne can be found in the village conveniently located with just a short work from the main town centre with plenty of cafes and shops to enjoy. We have fantastic transport links, with a good bus service to Yeovil of only 10 minutes and the main train station in Sherborne situated less than 1 mile from the house. Nearby, there are the local amenities such as a doctor?s surgery, supermarket and plenty of pubs and restaurants to enjoy. The 1970s house recently underwent major renovation works, making fantastic improvements to our wonderful communal lounge and dining areas. We have 10 rooms all with ensuite facilities and walk-in showers and some benefitting from their own kitchenette area. A cosy atmosphere exists at our home in which long-lasting relationships are built between our caring team and our residents. Our residents are supported by our kind and compassionate team, many of whom, have long service with our home. Our team enjoys spending time with our residents, but respects their privacy and dignity at all times. Up to date training is continually provided to advance our team?s ongoing learning and development and staff feel valued in their jobs. There are challenging days, but you will also laugh, have fun and make lasting memories with our residents. If you are interested in joining our team, please do get in touch. For more information about Abbeyfield House in Sherborne, please click here. Abbeyfield House is located close to the heart of the local community in Westbury. We are situated just a ten minute drive from the famous White Horse landmark, which offers glorious views of the Wiltshire countryside. With many other historic sites in the area, Abbeyfield House in Westbury is ideally situated. Our house was built in 1988 and is situated a short distance from the local town centre and public transport facilities. This attractive accommodation comprises of 12 studio flats with en-suite facilities and set in its own wrap-around garden. Our residents are encouraged to remain both mentally and physically active, and enjoy a varied social calendar of organised events. We provide a peaceful, friendly atmosphere where residents can remain as independent as possible. It's a home from home with support from our caring house team and volunteers. At Abbeyfield in Westbury, we believe in making time for older people and our staff embody this by always being available for that cup of tea and a chat - to be there as a companion when needed. All our staff are fully trained and skilled at catering for the needs of older people and are empathetic to the requirements residents have. Staff are there to make sure all residents are safe and secure, that meals are nutritious and enjoyable, and that the house is a thoroughly enjoyable place to be. Through daily interaction we get to know our residents well and always ensure that everyone, staff included, are treated with kindness and respect. If you feel that you share the same values as us, we would love to hear from you. For more information about Abbeyfield House in Westbury, please click here