Front Desk & Resident Services Coordinator, Greater London

The Receptionist Care Home plays an important role in creating a welcoming, professional, and efficient front‑of‑house experience for residents, families, visitors, colleagues, and external stakeholders.

As a key first point of contact, the postholder will deliver excellent customer service while supporting the smooth day‑to‑day administration of the care home.

• Greet visitors and answer enquiries.
• Manage reception duties and support the wider team with administrative tasks to ensure the smooth day‑to‑day running of the service.
• Maintain records, support resident appointments and transport arrangements, assist with office coordination, and ensure confidentiality and high standards of customer service at all times.
• Help to ensure accurate record keeping, effective communication and efficient operational support.
• Support the wider team to provide a safe, organised, and resident‑focused environment.

• Excellent communication and organisational skills.
• Strong IT ability.
• A proactive, customer‑focused approach.

Jewish Care is the largest health and social care charity serving the Jewish community in London and the South East. Every week, our services support around 12,000 people through residential care, nursing care, retirement living, housing with care, mental health services, and community‑based support.